South Essex train operator c2c has recorded its best punctuality figures since 2015/16 despite the unique challenges of the Coronavirus pandemic.
In the past year, 96 per cent of all c2c trains arrived at their destination on time according to official figures released by Network Rail. This means c2c retained its position as one of the country’s most reliable and punctual commuter services.
c2c Managing Director Ben Ackroyd said: “Like the rest of the world, we have never experienced anything before like the difficulties of the past year. I am exceptionally proud of how our team has pulled together during the pandemic to help those customers who have kept travelling. Despite the impact COVID has had on us all, they have delivered the reliable service their fellow key workers depended on to get to work, to keep the region and the country going.
“We will do our very best to maintain this reliability service over the year ahead. As more and more people return to travelling by rail, we aim to offer the punctual, clean and dependable service that enables them to travel with c2c with confidence.”
Photo credit: c2c
