Thursday, March 28, 2024
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Home Supply Chain Diamond Rail Services: New brand, new beginning

Diamond Rail Services: New brand, new beginning

Diamond is proud to present its new brand ‘Diamond Rail Services‘. Over the past two decades the company has consistently delivered on its proposition when undertaking seating projects. It has been developing and has now perfected a range of complementary service offerings. The new brand is to better showcase this.

Whilst the company will continue to offer its specialist seating services it is now launching Diamond Interior Services to meet all your rollingstock and accommodation refurbishment needs.

It is also able to offer turnkey engineering and maintenance services sourcing, manufacturing, installation, certification, and asset management, including labour supply. Find out more about all its capabilities at the new website www.diamondrail.co.uk

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A new service that the company is extremely excited to offer is Diamond’s ‘Front of House’. A team of qualified assessors can provide a comprehensive assessment of physical assets from a customer’s perspective. Inspections can be at any frequency required by your business needs and within defined inspection criteria. Diamond is also able to audit customer experience services such as call centres, websites and any customer facing technology and interactions.

Examples of how Diamond could help your business with its ‘Front of House’ services include:

  • Complete Service Quality Regime, across train and station assets and customer experience delivery.
  • COVID secure status and compliance
  • Consistent and customisable reporting to internal and external stakeholders.
  • Increased NRPS results
  • Dilapidation savings.

Jenny Dempsey, Business Development Manager, said: “I am so excited to be able to offer the Front of House service to maintainers and travel providers. The aesthetic engineering and customer experience is something I am so passionate about and honestly believe improvements can be made whilst saving the operators money in the process. From several advanced discussions on this we are confident and excited that this is a real asset for rail and ultimately the customers.”

Our growing team has a wealth of experience, not only in engineering, logistics and project management but in customer service and delivery for the railway.

Please get in touch today to discuss any project or customer needs – jenny.dempsey@diamondrail.co.uk

Photo credit: Diamond Rail Services

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