Hundreds of new and improved customer information screens installed at Northern stations

Customer information has been improved at rail stations across the Northern network with the installation of 230 new display screens at 93 stations. 

They feature white LEDs which can be seen from a further distance and the higher colour contrast also makes them more accessible for passengers with some visual impairments. 

Train information is now displayed in a clear, easy to read format and is more informative about when trains are delayed. Safety messages will also be shown, such as ‘short platform’ guidance. 

Full colour screens have been installed at some of Northern’s larger stations, including Bolton, Bradford Interchange and Sunderland. In addition, 175 new speakers for public announcements have been fitted at stations. 

Mark Powles, commercial and customer director at Northern, said: “We’re pleased to have completed this work and to improve our customer information screens for our customers.  

“We are investing £14 million over the next five years to bring better and clearer information to passengers. Our new screens are more accessible and will make journeys easier for everyone.” 

Photo credit: Northern

Download article