Tuesday, September 27, 2022
- Advertisement -
Home Train Operating Companies Panel to give Northern customers chance to have their say

Panel to give Northern customers chance to have their say

Northern is giving its customers the chance to have their say on how the network is run as part of its ongoing transformation and improved customer focus.

The train operator is searching for thousands of people to be part of its new Customer Panel; a group designed to share views and opinions on everything relating to the Northern network.

The panel will, for the first time, give Northern’s customers a real voice in how their rail services operate, and will be consulted on upcoming projects and the things that matter most to our communities.

Advertisement

Mark Powles, Customer and Commercial Director at Northern, said: “At Northern we’re constantly looking for ways to improve what we do to provide a better service for our customers and the communities we serve.

“In the past 12 months we have made significant improvements to our network. We now have 100 new trains in operation, we’ve retired all of our old Pacers and we have delivered enhancements at 100s of stations across the north.

“Now, as we enter 2021, we want our customers to tell us what really matters to them and we want to get their feedback on our plans for the future. Together we can ensure that Northern makes a positive difference for the North.”

Through surveys and enhanced customer feedback, Northern will be able to provide a better service for customers – addressing concerns and issues more quickly – and will develop new products that meet the needs of modern rail travellers.

Mark added: “By understanding the areas in which we’re doing well – and those where we could improve – we can put our customers’ feedback into action and develop a railway that everyone in the north of England can be proud of.”

Rail Minster Chris Heaton-Harris said: “Despite the challenges of 2020, Northern passengers have seen long overdue improvements, including retiring the last Pacer and introducing the 100th modern new train.

“This latest initiative provides people across the North with a real voice in how their rail services operate, putting the priorities of passengers at the heart of our railway.”

To register for Northern’s Customer Panel click here or visit the website – northernrailway.co.uk/customerpanel – and follow the links.

Photo credit: Northern


For today’s rail news from railbusinessdaily.com click here.

image_pdfDownload article

Most Popular

HARTING reveal new connectivity solutions for rail

HARTING’s Railway Web-Seminar series continues with a look at their new product innovations for rail, which will be launched at InnoTrans 2022. InnoTrans is the...

Line reopens after landslip prevention work in Honiton

Network Rail has thanked passengers for their patience during last week’s five-day closure of the railway between Axminster and Pinhoe, which allowed engineers to...

South Western Railway is newest patron of Shaping Portsmouth

South Western Railway has announced that it is the latest organisation to become a patron of Shaping Portsmouth. Shaping Portsmouth is a Community Interest Company...

New scenarios boost virtual reality safety tool

The latest virtual reality technology is now available to light rail operators looking to further enhance safety as part of their recruitment and training...
- Advertisement -