TVS Rail Spares – the one-stop-shop for rail infrastructure material launched in June – is going from strength to strength as it approaches its six-month milestone in the industry.
Founded on an idea of providing great customer service, fast delivery and an easy-to-use online catalogue to the rail industry, TVS Rail Spares has delivered on those goals in 2023. The team at TVS Supply Chain Solutions (TVS SCS) has also been developing the offering further with world class performance in service and material availability, as well as a commitment to making sure the right products are available to its customers.
Increased range
Since its launch in June, over 150 new products have been added to the catalogue which was already bursting with more than 10,000 rail spare parts from 400 rail suppliers. Focus has been the addition of some key infrastructure relays from Mors Smitt and there are already plans to increase in other Signalling and P-Way categories in the coming months.
Grant Jones, Chief Sales Officer TVS SCS Europe said: “It’s been a great start to our journey with TVS Rail Spares and we’re excited about the next steps. We’ve been listening to our customers to ensure that we’ve got the right material in our catalogue as we continue to grow with our world class customer service and high levels of client satisfaction.”
Ashley Duncker, Wabtec UK Sales Manager – Mors Smitt Components said: “Wabtec are excited to work with TVS Rail Spares to supply our Mors Smitt relay range. TVS SCS has an impressive facility and their future strategy within similar markets gives an opportunity for both companies to grow business and increase market awareness.”
Availability
Customer service and material availability are two of the key foundations that TVS Rail Spares has been built on. During the last six months, TVS SCS’ combined rail delivery performance has been above 96% for items across the huge product range. With free next day delivery as standard for any in-stock material on TVS Rail Spares, this is the shape of things to come.
Steve Welch, Commercial Manager, TVS Rail Spares said: “Our delivery performance shows how much we value the customer experience above all else. During this six-month period, we’ve delivered more than 50,000 lines into the rail sector and to achieve these heights is a huge compliment to the rail team working tirelessly on our customers behalf.”
Service
This performance has also led TVS Rail Spares to receive commendations from their customers, including from Kier Transportation who passed on their thanks for helping get some last-minute equipment to site for installation.
Andy Lawrence, Head of Business Development for TVS SCS said: “There is no better feeling than receiving an endorsement from a new customer! We’re so grateful for this feedback, and we’re proud to have helped Kier achieve their installation targets. We’re motivated to continue providing our customers with the best possible service.”
Visit www.tvsrailspares.com now to find out more.
