Train operator introduces an initiative for customers with hidden disabilities
- Train operator partners with Hidden Disabilities Sunflower Scheme
- Customers can use lanyards, cards, or wristbands with recognisable sunflower logo
- Scheme is a discreet way for customers to indicate they have a hidden disability
Avanti West Coast has introduced an initiative for customers to discreetly indicate they have a hidden disability while travelling.
The inter-city operator has this month partnered with the Hidden Disabilities Sunflower Scheme. Under the scheme, customers with hidden disabilities can obtain lanyards, wristbands or wallet cards with a recognisable sunflower logo, which they can show to staff to let them know they may require some extra help, time or assistance while on board.
Teams at Avanti West Coast have been briefed on the scheme, which is entirely voluntary, and from today (26 June), lanyards, cards and wristbands will also be available at Avanti West Coast stations.
Following announcements that face coverings must be worn on public transport in England and Scotland, some new products will also state the holder is exempt from these measures.
Brandon Peat, Accessibility and Inclusion Manager at Avanti West Coast, said: “As more passengers start travelling again, we are striving to make the railway more inclusive. We are incredibly proud to be part of the Hidden Disabilities Sunflower Scheme, giving passengers with hidden disabilities greater confidence to travel on Avanti West Coast.”
More information on the Hidden Disabilities Sunflower Scheme can be found here.
Photo credit: Avanti West Coast
